How long will it take to get my order?
When we receive your order, we do our best to get it processed the same day. Generally, you will receive your order within one business week, depending on the time of day you place the order, the brand you order, and your location.
Can I order an item I don't see on your website?
Yes! We can order anything that any of our suppliers make. Use the "Contact
Us" form below to inquire about a specific brand and style number. We do carry other
brands besides those listed on our website, so don't hesitate to ask!
Do I need a PayPal account to pay for my order?
No you do not. By using PayPal as our credit card processor, we can keep operational costs down, and pass the savings on to you. After you click the "Submit" button, you will be directed to Paypal. On the PayPal site click on the "Continue" link above the credit card logos to enter your credit card information, and complete your order.
What is your return policy?
RETURN POLICY At Steel Toe Boot Store .com we want you to be happy with your
purchase! If, after you've received your order, you need to return or exchange
it, simply complete the Returns Form prior to shipping the item back for
credit or exchange. We will provide return shipping for one exchange per
order. • We guarantee your complete satisfaction. If you are not happy with
your new boots or shoes just send them back to us. • Return shipping is
absolutely free (one exchange per order). We will provide you with a pre-paid
UPS or USPS domestic label to return or exchange your purchase item. You have
30 days from the date you receive your boots to request an exchange or refund.
Please use the Returns form below for specific instructions on how to return
your boots. No refunds can be issued
on soiled boots! Please test you boots on a clean, carpeted surface. New boots
must be returned in the original box, with all tags intact, and include the
packing slip / order information.
Do your products come with a warranty?
All boots and shoes are guaranteed against defects in material and
workmanship. Defective boots must be returned within 90 days of receiving
them. Please call or use the Return Request form below to contact us regarding defective boots.
Return Request / Contact Us
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